A Day in the Life of a Customer Service Supervisor at Allied Machine & Engineering

What does a customer service supervisor do? At Allied Machine and Engineering, the day starts by walking in and checking emails. If phone coverage is needed, the supervisor logs on and starts taking calls. Customer service representatives here are the voice of the customer — handling everything from inventory checks and price quotes to order entry, order tracking, and making sure shipments arrive on time and correctly.

Throughout the day, the supervisor helps associates with questions as they come up — whether that's tracking down an item number or understanding how a process works. Meetings can happen anywhere, including out on the shop floor. To be effective in this role, you need to understand how every part of the company works so you can make other people's jobs easier and the customer's experience smoother.

Take pride in your work, no matter how small the task. Let the work speak for you.

This video is part of the Invading Tusc video series.